FAQs
So, how do you work out how much it’ll be?
The price of your policy is based on the details we have about you. If any of these have changed, let us know as this may affect the cost and cover of your van insurance.
What’s included in my renewal price?
Your policy includes the same things as it did last year. So if you had any optional extras, like Breakdown Cover or No Claims Discount Protection, they will be included in your renewal price. It also includes your No Claims Discount (NCD).
I haven’t had a prang in ages, do I get a discount?
Yes we have calculated your premium based on the NCD you declared to us.
When will I get my certificate of insurance?
When you have renewed your policy we will send your certificate of insurance once we have received your first payment.
What’s going on here then, the price has gone up?
We search a panel of 12 top UK van insurers to save you the time and energy of ringing around for quotes. We then give you the best price from the 12 insurers. If you’ve moved to a different area, changed your van or made a claim, this can affect the price of your policy. Even if nothing has changed, your premium can still go up. This is because of factors such as rising claims costs and higher repair costs which affect the van insurance industry as a whole. You can, however, count on us to do our very best to keep your van insurance premium low and still give you top notch, reliable van insurance cover.
My van has a hazardous chemical sign. What’s the crack there then?
If your details have changed or you want to include some optional extras, just call Customer Services on 0870 584 5375
Can I transfer my car’s NCD onto my Van policy?
NCD can be transferred from Private car to a Van policy, but once transferred can not be transferred back to a car policy.
Will I be covered to drive on my hols?
Unless you ask us to extend your cover and pay any additional premium required, the cover using the van abroad is restricted to the minimum required by law; it does not include loss or damage to the van and may provide more limited cover for your liability to others.
Can my missus use my Van to go down the shops?
If your partner is insured to drive this van then they can use it for private use.
Can I drive my mate Baz’s van on my policy?
Third party extension is not available on our commercial vehicle policies.
Will I need a Green Card if travelling abroad and what are the charges?
A Green Card is not required by law to cross borders within the European Union. Under EU law every insurance policy issued in the EU must provide the minimum insurance cover required by law in any other EU country.
Will I have all glass cover or just windscreen?
Windscreen Cover only
Will I get a hire Van or Car?
If you’ve taken out our Motor Legal Protection Cover, you will get a hire van, but this is subject to availability.
Can I drive other cars (DOC) on my policy, I don’t mind paying?
Driving of other cars (DOC) is not included in your policy.
Do you cover my tools and stuff?
We do not cover any goods left in your van.
Can I protect my NCD?
If you have 4 or more years NCD, then you can protect it with some of our insurers.
